Orders are typically prepared within 24–48 hours. Shipping times vary based on your location and the carrier, and while we aim for timely delivery, we do not guarantee specific shipping timeframes. Once your order has been handed off to the shipping company, you will receive a tracking number so you can monitor your shipment every step of the way.

Yes, we do! We offer international shipping through ground services, allowing us to deliver our products beyond Canada. Shipping times and rates may vary depending on your location and the carrier.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, VisaDebit), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.

All rug dimensions are approximate and may vary slightly depending on the construction and design of each piece. Available sizes are listed on every product page, ranging from 2'×4' up to 10'×14', including runners and round formats to suit a variety of spaces.

For a more tailored fit, we also offer customizable runners that can be cut to your desired length. Should you require further guidance on sizing, our team is always available to assist.

REGULAR VACCUUMING

To maintain your rug's original appearance and keep the fibers looking clean and fresh, regular vacuuming is essential. It will remove dirt and debris that can become embedded in the fibers, prevents the buildup of dust and allergens and helps to maintain the rug's texture and colour by reducing wear and tear.

STEAM CLEANING

For a deeper clean and to extend the life of your rug, steam cleaning is recommended on a yearly basis. This will remove deep-seated dirt and stains, sanitizes the rug, eliminating bacteria and allergens and revives the rugs fibers, enhancing its overall appearance.

UNDERPAD

An underpad is always recommended for every rug. Using an underpad provides cushioning, making the rug more comfortable underfoot. It also prevents the rug from slipping and shifting, enhancing safety and reduces wear and tear by absorbing impact and adding a protective layer between the rug and the floor.