Returns & Exchanges
RETURN POLICY
If for whatever reason, the item shipped does not meet the requirements, you must contact us within 7 days of receiving the item and provide us with proof of purchase. In order to return the item, you must ship back the item within 7 days of receiving the order for a full refund/exchange. Once we have received the order, we will inspect the rug to ensure it has been unused, stain free, vacuum free and has not been exposed to pets. All items will be thoroughly inspected and if these requirements are not met, the refund will not be processed. If the order meets our requirements, please expect to receive the full refund within 4 weeks. Please note; shipping fees are non-refundable. If the item is approved for a refund, the total amount of the item excluding shipping fees and taxes will be refunded to the original form of payment.
Additionally, the buyer will be responsible for the delivery fees as this will be non-refundable.
Refunds will not be processed after 7 days of receiving the order and sale items will be final sale (no refunds processed).
Returns can also be processed in stores. Please visit our main page to see our locations.
EXCHANGE POLICY
If an exchange is needed for size or colour, please contact us within 7 days of receiving the order. Please note that sizes are very approximate and have been rounded up. Exchanges of the same value will only be made within 7 days given it meets our inspection requirements (unused, stain-free, vacuum free and has not been exposed to pets). In order to exchange an item, you must ship back the item within 7 days of receiving the it and re-order for size, colour or design. Lastly, the buyer will be responsible for delivery fees.
Exchanges will not be made on final sale items.
Exchanges can also be processed in stores. Please visit our main page to see our locations.
If there are any further questions or concerns on our shipping, return and/or exchange policy, please feel free to contact us at +290-851-7770 or email us at INFO@RUGS4HOME.CA.
